Privacy Policy
How DataNetworks Limited collects, uses, and protects your personal information.
We are committed to protecting your privacy in line with the Nigeria Data Protection Act (NDPA) 2023 and NDPR 2019.
Last updated: 19 August 2026
1. Introduction
DataNetworks Limited ("DNX", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our broadband, IPTV, enterprise connectivity, cloud, and related services (collectively, the "Services"). This policy complies with the Nigeria Data Protection Act (NDPA) 2023 and the Nigeria Data Protection Regulation (NDPR) 2019. By accessing or using our Services, you consent to the practices described in this policy.
2. Information We Collect
We collect information you provide directly to us and information gathered automatically as you use our Services. Information you provide: • Full name, email address, phone number, and location (via contact forms, onboarding, or customer portal) • Business details (company name, CAC registration number, contact person, business address) • KYC verification data (NIN) for identity verification as required by Nigerian regulations • Payment instructions and bank transfer references Information collected automatically: • Device and browser information, IP address, and usage data via cookies and similar technologies • Network performance and service usage data required to deliver and maintain connectivity
3. How We Use Your Information
We use the information we collect to: • Provide, operate, and maintain our connectivity and cloud services • Process onboarding applications, KYC verification, and service activation • Respond to inquiries, provide customer support, and send service notifications • Generate quotations, invoices, and manage billing • Conduct site surveys, installations, and field operations • Improve our Services, website, and customer experience • Detect, prevent, and address technical issues, fraud, and security concerns • Comply with legal, regulatory, and contractual obligations
4. Legal Basis for Processing
Under the NDPA/NDPR, we process your personal data on the following lawful bases: • Consent — where you have agreed to specific processing (e.g., cookies, marketing) • Contract performance — processing necessary to deliver the Services you have requested • Legal obligation — compliance with NCC, NDPA, and other regulatory requirements • Legitimate interests — network security, fraud prevention, and service improvement
5. Cookies and Similar Technologies
We use cookies and similar technologies to operate and enhance our website. Cookies are small text files stored on your device. Types of cookies we use: • Essential cookies — required for core website functionality • Functional cookies — remember your preferences and settings • Analytics cookies — help us understand how visitors use our site so we can improve it You can control or disable cookies through your browser settings. Our cookie consent banner allows you to accept or decline non-essential cookies. Disabling some cookies may affect website functionality.
6. How We Share Your Information
We do not sell your personal data. We may share your information with: • Service providers and sub-processors who support our operations (hosting, payment processing, SMS/email delivery, KYC verification) • Regulatory authorities, law enforcement, or government bodies where required by law • Partners and subsidiaries (such as Telmobile) involved in delivering your Services • Professional advisors (legal, audit, compliance) under confidentiality obligations All third parties are bound by appropriate data protection commitments.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Customer account and billing records are retained for the duration of the customer relationship and thereafter as required by Nigerian tax and telecommunications regulations.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, server hardening, regular security reviews, and staff training. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
9. Your Data Protection Rights
Under the NDPA/NDPR, you have the right to: • Access the personal data we hold about you • Request correction of inaccurate or incomplete data • Request deletion of your personal data (subject to legal retention requirements) • Object to or restrict certain processing activities • Withdraw consent at any time (without affecting processing carried out before withdrawal) • Request data portability To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law.
10. International Data Transfers
Your information may be transferred to and processed in countries outside Nigeria (for example, where our cloud or hosting providers operate). Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with the NDPA/NDPR.
11. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete such information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated policy on this page and update the "last updated" date. We encourage you to review this page periodically.
13. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or your personal data, please contact our Data Protection Officer: DataNetworks Limited Email: info@dnxip.com WhatsApp: +234 901 297 8085 Offices: Churchgate Tower, Abuja (FCT) and Mulliner Towers, Ikoyi, Lagos